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Position Description: Customer Service Administrator

Position Summary: This position will coordinate daily activities within customer service as well as supporting sales activities within sales administration on a time permitting basis.

Responsibilities with include, but are not limited to:

• Maintain Customer Service department employee and technician schedules, travel arrangements, in house timesheets, bi weekly payroll timesheets/cards and service tickets.
• Calculate and approve technician expenses, comp time, per diem and related travel costs.
• Answer customer service phone calls and direct the calls to the correct department/person.
• Assist with service estimates, track costs and prepare invoices to customers for service/installations/start up/etc.
• Process job folders and track project costing, progress and issues for all jobs (commercial and industrial)
• Process purchase orders for outside vendors for service/installation/etc and monitor vendor insurance status.
• Maintain a database with all important correspondences (internal and external) for all customers.
• Create rebuild jobs and sales orders
• Organize annual maintenance and service training seminars attended by customers

Skills Required:

• Strong computer skills in the use of Microsoft office (Word and Excel)
• Navision Systems – training of internal business software provided by employer
• Effective communication and organizational skills – applicant will work closely with customers, suppliers and internal departments.
• Ability to multi-task and handle occasional urgent customer service issues.
• Strong interpersonal skills; energetic and confident presentation with an assertive personality
• Bilingual – applicant be proficient (oral and written) in both English and Spanish is preferred

Educational and Experience Requirements:

• Bachlor Degree in Business Administration or a related concentration is preferred
• Prior administrative and/or customer service working experiences is preferred

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