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Employment Opportunities

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Gemini Bakery Equipment Company is always searching for talented resources to join our team.  Currently, we have the following positions available.  If you are interested, please submit your resume or related information to our corporate human resources department e-mail address: hr@geminibe.com or call 215-673-3520 ext. 260 to obtain further information.  We thank you in advance for your interest in Gemini.

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Position Description: Customer Service Administrator

Position Summary: This position will coordinate daily activities within customer service as well as supporting sales activities within sales administration on a time permitting basis.

Responsibilities with include, but are not limited to:

  • Maintain Customer Service department employee and technician schedules, travel arrangements, in house timesheets, bi weekly payroll timesheets/cards and service tickets.
  • Calculate and approve technician expenses, comp time, per diem and related travel costs.
  • Answer customer service phone calls and direct the calls to the correct department/person.
  • Assist with service estimates, track costs and prepare invoices to customers for service/installations/start up/etc.
  • Process job folders and track project costing, progress and issues for all jobs (commercial and industrial)
  • Process purchase orders for outside vendors for service/installation/etc and monitor vendor insurance status.
  • Maintain a database with all important correspondences (internal and external) for all customers.
  • Create rebuild jobs and sales orders
  • Organize annual maintenance and service training seminars attended by customers

Skills Required:

  • Strong computer skills in the use of Microsoft office (Word and Excel)
  • Navision Systems – training of internal business software provided by employer
  • Effective communication and organizational skills – applicant will work closely with customers, suppliers and internal departments.
  • Ability to multi-task and handle occasional urgent customer service issues.
  • Strong interpersonal skills; energetic and confident presentation with an assertive personality
  • Bilingual – applicant be proficient (oral and written) in both English and Spanish is preferred

Educational and Experience Requirements:

  • Bachlor Degree in Business Administration or a related concentration is preferred
  • Prior administrative and/or customer service working experiences is preferred

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